Organization
Colorado Outward Bound School (COBS) is a non-profit adventure-based education organization that emphasizes personal growth through challenge and experience. For over 50 years our wilderness courses have focused on inspiring responsibility, teamwork, confidence, compassion, and environmental and community stewardship.
Commitment to Equity & Diversity
Colorado Outward Bound School celebrates diversity and strives to create an inclusive environment for all employees. We are an equal opportunity employer and do not discriminate based on race, LGBTQ+ identity, non-disqualifying physical or mental disability, veteran status, or any other basis covered by appropriate law. All employment is based on qualifications and business needs.
Summary
Colorado Outward Bound School seeks to hire a well-organized, calm, detail-oriented individual with strong communication skills! The On-Call Coordinator for the Rocky Mountain Program (RMP) will support field programs by managing non-urgent field communications through the on-call system. The On-Call Coordinator will gather critical student and logistical information, coach and mentor staff, and ensure concise and accurate information is shared in a timely and professional manner. While on duty this position will also hold the RMP Parent Phone and provide high level customer service and support to families/guardians. They will ensure every call received from the field and/or parents is recorded in our on-call chain and any details requiring follow-up and action are taken with appropriate urgency. The RMP On-Call Coordinator will report to the RMP APD of Course Delivery & Safety, working closely with Program Managers and Course Directors.
Essential Duties & Responsibilities
- Receive and address calls from the field with issues concerning medical, injury, motivational, behavioral, itinerary changes, weather conditions, logistical needs, etc.
- Provide clear, effective and timely communication with instructors, course directors, supervisors, student services, and other applicable parties.
- Direct support of field staff through coaching and mentoring of in-field issues.
- Supports overall course planning by facilitating potential itinerary changes, understanding their impacts to permits, updating key documents and communication chains, overlapping itineraries, etc.
- Work closely with the RMP Logistics Department to prioritize, communicate and respond to logistical requests or needs.
- Gather and record detailed and pertinent information in a timely fashion.
- Arrange and coordinate call-back times as appropriate to the nature of the call.
- Serve as a communication conduit between field staff, program leadership, families, and scholarship sponsors.
- Arrange physician visits for students.
- Ensure appropriate and accurate documentation is completed and uploaded to the appropriate on-call channel, i.e. SOAP notes, early departure eval, health care provider form, etc.
- Provide consistent and professional communication with students’ families during course.
- Assist Course Supervisors with Incident Report data entry.
- Advise and assist in student care during non-emergent evacuation and early departure scenarios.
- Become familiar with and be able to reference COBS’ Staff Manual, Field Policies and Procedures, CAMPS and CAGS.
- Follow and uphold all Colorado Outward Bound School policies and procedures (local and national).
- Additional program administrative tasks and support as requested.
Knowledge and Skills
- Demonstrate commitment to the work of diversity, equity and inclusion; while continuing to make Outward Bound available to communities’ outdoor programs have previously failed to engage.
- Intermediate computer skills, working knowledge of Microsoft Office Suite (Word, Excel and Outlook).
- Strong problem-solving, prioritization and management of timelines.
- Ability to demonstrate emotional regulation, calm, good judgement, and balanced decision-making in stressful situations.
- Proactive and effective communicator and collaborator.
- Ability to develop and maintain positive and professional relationships with clients, colleagues, and supervisor.
- Ability to build and maintain a positive group culture.
- Ability to work both independently and cooperatively as a positive team member.
- Detail-oriented with strong organizational skills.
- Excellent and professional written and verbal communication skills. Ability to give and receive both positive and constructive feedback.
- Clean driving record.
Education and Work Experience
- Minimum two years instructing and field leadership experience with Outward Bound or a similar wilderness expeditionary organization.
- Familiarity and experience working with youth and managing sensitive motivational and behavioral dynamics.
- Minimum Wilderness First Responder certification.
- Youth Mental Health First Aid training
Physical Requirements
- Based in Leadville at basecamp.
- Work at computer up to 95% of time.
- Ability to bend, lift, kneel, crawl and carry up to 40lbs.
Compensation & Benefits
Application Information
- Please address cover letter and resume to Brandon Daun (He/His), Associate Program Director of Training and Development.
